Customer SupportExample support conversation
Our team replies right in the app.
When something’s off, open Help → Customer Support, send a message, and follow the conversation without leaving FamiFly.
- Send a message from Help → Customer Support
- Follow the thread in the app — our team’s replies show right in the app
- Prefer email? Write to care@famifly.com anytime
- Send a message from Help → Customer Support
- Follow the thread in the app — our team’s replies show right in the app
- Prefer email? Write to care@famifly.com anytime
Free to start · Your messages stay on your account
How it works
Open Customer Support
From Help, tap Customer Support (Settings lists the same entry when you’re signed in).
Send your message
Describe what you need. You can attach screenshots so we can see what you see.
Follow replies in the app
Our team’s replies appear in the thread as soon as you open Customer Support.
Built to earn trust
Free to start, yours to leave
Export or delete your account and data from Settings → Trust & balance, anytime.
Private to your space
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FamiFly Tasks
For households, small teams, and the helpers who pitch in.
Quick answers
- Do I need a FamiFly account?
- Yes. Customer Support in the app is part of your signed-in Help menu. Create a free space to open a ticket.
- How do I reach you outside the app?
- Email care@famifly.com with the address on your account. For updates inside FamiFly, open Help → Customer Support.
- What can I send in a ticket?
- A short subject, your message, and optional screenshots. Replies from our team show in the same thread.